Privacy Policy

This Privacy Policy explains how BookNplay ("BookNplay", "we", "us" or "our") collects, uses, stores, shares and protects personal information when people use the BookNplay mobile applications for Android and iOS and any related support or web pages that link to this Privacy Policy (collectively, the "Services").

BookNplay is a Pakistan-based sports venue booking platform. The Services allow customers ("Users") to find and book sports arenas or venues and allow arena owners or operators ("Vendors") to create and manage venue listings, receive booking information and receive payouts.

This Privacy Policy applies to personal information processed by BookNplay. Some third parties that users interact with through the Services—such as Safepay, Google, Apple, WhatsApp, telecommunications providers and other service providers—may process personal information under their own privacy policies and terms.

We collect information that is necessary to create accounts, operate bookings, verify and pay Vendors, facilitate communication, secure the Services, provide support and improve the platform.

CNIC numbers, NTN details and bank account information require heightened care. BookNplay collects these details for Vendor onboarding, business/identity administration, fraud prevention, compliance and payout purposes. They are not intended to be displayed as part of a public arena listing. They may be disclosed only where necessary for BookNplay operations, payment/payout processing, professional advice, fraud or security investigation, or legal/regulatory requirements.

We collect personal information from the following sources:

• Information you provide directly when you create or update an account, create a Vendor profile or arena listing, enter a location, submit bank details, make a booking, post content, contact support, or otherwise use the Services.
• Information generated by your use of the Services, such as booking records, transaction status, device/app activity and technical logs where such logging or analytics is enabled.
• Location information from your device when you grant location permission, as well as locations you enter manually.
• Authentication information from Google or Apple when you choose social sign-in, limited to the information made available by the provider and your account settings.
• Transaction information from Safepay and related payment systems that BookNplay needs to confirm, reconcile or support a booking.
• Information from the other party to a booking or from a report/complaint, where necessary to resolve a booking issue, safety concern, dispute or suspected misuse.

We use personal information for purposes connected to operating and improving BookNplay, including to:

• create, authenticate and manage User and Vendor accounts;
• allow Users to discover arenas and make bookings;
• allow Vendors to create and manage arena listings and respond to booking activity;
• confirm bookings and provide booking-related information to the relevant User and Vendor;
• process and reconcile payments through Safepay and manage Vendor payouts using the bank details held by BookNplay;
• verify and administer Vendor identity and business information, including CNIC and NTN details;
• provide location-based functions, such as showing relevant arenas or recording an arena location;
• enable direct communication between Users and Vendors where the app provides call or WhatsApp options;
• display profile information, reviews, comments;
• send booking, account, security, payment, support and other service-related communications;
• provide customer support, investigate complaints and resolve disputes;
• protect accounts and the platform, detect misuse, fraud, security incidents or violations of BookNplay terms;
• maintain, troubleshoot, test and improve app performance and features;
• communicate promotions or marketing where appropriate and subject to applicable consent/opt-out requirements;
• comply with legal, regulatory, tax, accounting, law-enforcement or court requirements; and
• establish, exercise or defend legal claims and protect the rights, safety and property of BookNplay, its users, Vendors and others.

We may also create aggregated or de-identified statistics that do not reasonably identify an individual, for example to understand booking demand, venue availability, product performance or service trends.

BookNplay is a marketplace that connects Users with Vendors. A booking cannot be fulfilled without sharing certain booking information with the relevant Vendor.

For a booking, BookNplay may make the following User information available to the relevant Vendor: name, phone number, booking time or slot, and payment status. Booking details necessary to identify and service the reservation may also be visible to the parties involved in that booking.

BookNplay may make relevant Vendor and arena information available to Users so they can evaluate, locate and communicate with the arena, including arena name/location and contact options made available through the Services.

Users and Vendors must use information obtained through BookNplay only for legitimate booking, service, communication, safety and dispute-resolution purposes. A recipient may independently save information on their own device or communication service. BookNplay cannot technically prevent another person from retaining information that has already been shared with them, but misuse may be subject to BookNplay terms, account action and applicable law.

BookNplay uses Safepay to process online customer payments. Payment-card and other payment credentials entered into the Safepay payment flow are handled by Safepay and its payment ecosystem. Based on the information provided for this draft, BookNplay does not store customers' full payment-card numbers or CVV details.

BookNplay may receive and retain transaction information needed to operate the booking service, such as the amount paid, payment status, transaction identifier/reference, booking linkage and information needed for reconciliation, support, refunds/disputes or fraud review where applicable.

BookNplay stores Vendor bank account details because amounts collected online for bookings are later paid to the relevant Vendor. These payouts are currently made by BookNplay through its bank account. Vendor bank information is used for payout administration, reconciliation, fraud prevention and related financial records and is not intended for public display.

Safepay processes data under its own privacy policy and regulatory obligations. Users should review Safepay's privacy information for details about the information Safepay collects directly during payment processing.

BookNplay may request location permission on a mobile device to support location-based functionality. Users and Vendors may also enter a location manually. Vendors provide the location of their arena so Users can find and evaluate the venue.

You can usually control device location permission through Android or iOS settings. If location access is denied or disabled, some nearby-venue, location-based search or related features may be less accurate or may not function as intended. Manually entered location information may still be used even if device location permission is disabled.

Arena locations are part of the venue information intended to help Users identify and reach the booked facility. A Vendor should therefore only provide an arena location that is appropriate to display for the business.

BookNplay allows people to post or display certain information. Depending on the feature, profile name, profile photo, comments, reviews/ratings and other content you choose to post may be visible to other users of the Services and may be associated with your account.

You should not post sensitive personal information, payment details, passwords, CNIC images/numbers, bank information or other information that you do not want others to see. Information made visible to other people may be copied, captured or retained by them even after you edit or delete the original content.

Vendor CNIC, NTN and bank account details are collected for administration and are not intended to form part of a public Vendor or arena profile.

BookNplay may moderate, restrict or remove content where appropriate to enforce its terms, respond to reports, protect users, comply with law or maintain the integrity of the Services.

BookNplay allows Users and Vendors to connect through telephone calls and WhatsApp. To provide this feature, the relevant phone number may be made available or passed to the device/application used to initiate the communication.

When a call is made through a telecommunications network or a conversation is continued through WhatsApp, those services may independently process information about the communication under their own terms and privacy policies. BookNplay does not control the privacy practices of telecommunications providers or WhatsApp.

If you send information to BookNplay support, report another user or Vendor, or provide screenshots or correspondence to resolve a dispute, BookNplay may process that information for support, safety, fraud prevention, dispute resolution and enforcement purposes.

BookNplay may disclose personal information to third parties only where reasonably necessary for the purposes described in this Privacy Policy. Categories currently relevant to the product include:

• Vendors and Users involved in the same booking, as described in Section 5;
• Safepay and payment-related institutions/services for payment processing, reconciliation, refund/dispute handling and fraud prevention;
• Hostinger, which BookNplay currently uses for hosting/infrastructure;
• Google and Apple where you choose Google or Apple sign-in, and any related authentication infrastructure;
• WhatsApp and telecommunications providers when you choose to communicate through those external channels;
• analytics, crash-reporting, marketing, attribution, notification or similar technology providers if and when those tools are enabled in the app;
• professional advisers such as lawyers, accountants, auditors or consultants where reasonably necessary;
• law-enforcement agencies, courts, regulators or other authorities where required or permitted by applicable law; and
• a buyer, investor, successor or adviser in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets or transfer of the BookNplay business, subject to appropriate confidentiality and use limitations.

Third-party providers may act under their own privacy policies, contractual obligations and legal requirements. BookNplay should periodically review its actual vendors and SDKs so this section remains accurate.

BookNplay may send communications necessary to operate the Services, for example account verification, OTPs, booking confirmations or updates, payment status, security alerts, support responses and important service notices. These communications are different from optional marketing.

BookNplay plans to market its Services. BookNplay may use campaign information, app activity or aggregated trends to promote the Services, measure campaign performance and understand which areas or audiences are interested in BookNplay, where permitted by applicable law and platform rules.

BookNplay retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, financial, security, dispute-resolution and legal requirements.

In practice:

• Account and profile data may be kept while the account is active and for a reasonable period after closure where needed for support, fraud prevention, disputes, enforcement or legal obligations.
• Booking, payment-status and transaction records may be retained as needed for reconciliation, accounting, tax, chargebacks/refunds, fraud prevention, customer support, disputes and legal requirements.
• Vendor CNIC, NTN, bank and business records may be retained while the Vendor account is active and afterwards where reasonably required for payouts, accounting, fraud/security, disputes and legal or regulatory obligations.
• Public content may be removed from active display when deleted or when an account is closed, but copies may remain temporarily in backups, caches, logs or copies retained by other users.
• Support, complaint and safety records may be kept for as long as reasonably necessary to resolve the issue, prevent repeated abuse, enforce terms or establish/defend claims.
• Backups may retain information for a limited period after deletion until the relevant backup cycle is overwritten or securely retired.

BookNplay will use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information and the risks involved. These safeguards should include access restrictions for higher-sensitivity Vendor information, secure account authentication, protected hosting/infrastructure, monitoring and procedures for responding to suspected security incidents.

No internet, mobile, hosting or storage system can be guaranteed to be completely secure. Users and Vendors are responsible for keeping passwords and account access secure, using trusted devices, and promptly notifying BookNplay if they suspect unauthorized access.

Payment credentials entered into Safepay are protected within Safepay's payment environment according to Safepay's security and regulatory framework. BookNplay's own responsibility includes protecting the transaction data it receives and the Vendor bank details it stores for payouts.

BookNplay provides or intends to provide practical privacy controls appropriate to the Services. Depending on the feature and applicable law, you may:

• update or correct account/profile information through the app where editing is available;
• change or withdraw device permissions such as location through Android or iOS settings;
• delete content you have posted where the product provides that control, subject to copies already retained by other users or legally required records;
• opt out of optional marketing communications using the unsubscribe or preference mechanism provided;
• request information about the personal data BookNplay holds about you, subject to identity verification and reasonable technical/legal limits;
• request correction of inaccurate information;
• delete your account yourself using the in-app deletion feature; and
• contact support@booknplay.online to request account/data deletion or other privacy assistance.

Account deletion does not necessarily require BookNplay to erase every record immediately. BookNplay may retain information that is reasonably necessary for completed bookings, financial reconciliation, tax/accounting, fraud prevention, security, dispute resolution, legal compliance or the establishment, exercise or defence of legal claims. Information may also remain for a limited period in backups and technical logs.

To protect users from unauthorized requests, BookNplay may ask for reasonable information to verify that a person requesting access, correction or deletion is the relevant account holder or is otherwise authorized to make the request.

BookNplay's customer booking functionality is not restricted solely to adults. If a User is under 18, they should use the Services with appropriate involvement of a parent or guardian, particularly for paid bookings, communications with Vendors and decisions involving location or public posting.

Vendor accounts are intended for persons who are at least 18 years old and who are acting for a registered business or arena operation. Vendor onboarding may require business and identity information such as CNIC and NTN details.

If BookNplay learns that personal information has been provided by a minor in a way that should not have occurred or raises a safety/privacy concern, a parent, guardian or the affected person may contact support@booknplay.online so the matter can be reviewed.

BookNplay is operated for the Pakistan market, but some technology providers may process or store data outside Pakistan. BookNplay currently uses Hostinger for hosting, and Hostinger states that its infrastructure and service providers may involve servers or processors in multiple countries. Google, Apple, WhatsApp and other technology providers may also process data internationally according to their service architecture and policies.

Where BookNplay uses providers that process personal information outside Pakistan, BookNplay will take reasonable steps to select reputable providers and use the information only for legitimate service purposes, subject to applicable contractual and legal protections.

BookNplay may preserve, use or disclose information where reasonably necessary to comply with applicable law, a court order, lawful request or regulatory requirement; investigate or prevent fraud, abuse or security incidents; protect a person's safety; enforce BookNplay terms; or protect BookNplay's rights, property and Services.

Where a booking, payment, Vendor, safety or conduct dispute arises, BookNplay may review relevant account, booking, payment-status, support and communication evidence that has been provided to BookNplay, and may share necessary information with the parties, advisers, payment provider or authorities where appropriate.

If BookNplay undergoes a merger, acquisition, financing, reorganization, sale of assets or transfer of all or part of its business, personal information may be disclosed to advisers and prospective or actual counterparties as part of that transaction, subject to reasonable confidentiality and continued protection of the information.

BookNplay may update this Privacy Policy as the Services, technology providers, business practices or applicable laws change. The updated policy should display a revised "Last updated" or effective date. Where a change materially affects how personal information is handled, BookNplay may provide an additional notice through the app or another appropriate communication channel.

Users should review the current Privacy Policy from time to time. Continued use of the Services after an updated policy takes effect will be subject to the updated policy, to the extent permitted by applicable law.

For privacy questions, requests, complaints or account/data deletion assistance, contact:

support@booknplay.online